Our Mission:
Service to the Core
We maintain one of the highest ratios of safety leaders to technicians in the elevator industry, providing constant oversight and guidance in the field. Every region is supported by a dedicated remote engineer with 25-30 years of experience.
This investment in safety leadership ensures every service we perform aligns with the highest standards for risk reduction, reliability and regulatory compliance.
Your Local Elevator Experts
Across 21 States
Elevated Facility Services serves customers in 57 markets from Texas to New York. Explore our service areas map below to find a local team near you.
Elevated Facility Services serves customers in 57 markets from Texas to New York. Explore our service areas map below to find a local team near you.
We are always expanding. If your area is not listed, please reach us at CustomerService@EFSteam.com.
What We Do
Our experienced technicians service all makes and models of elevators, escalators, moving walks and accessibility lifts, providing the maintenance, repairs and modernization your equipment needs.
Elevator Maintenance
Elevator Repairs
Elevator Modernization
Industries We Support
Elevated Facility Services supports elevators and escalators in a wide range of properties, from busy commercial buildings to facilities where reliable vertical transportation is critical to daily operations.
Healthcare
Facilities
Reliable elevator and escalator service for hospitals and healthcare environments.
Office
Buildings
Proactive maintenance that protects the tenant experience and keeps rush-hour traffic moving.
Commercial
Residential
Service designed around the needs of residential properties and their residents.
Government &
Municipal Buildings
Safety-focused service
for public facilities
and essential
operations.
Our Engineering, Performance & Instructional Center (EPIC)
Through EPIC, our technicians have access to:
- Hands-on technician training and continuing education
- Board-level diagnostics and technical support
- Modernization repair guidance and escalator-specific expertise
- Support for field operations, including HR, fleet management, tools, uniforms, route planning and logistics
National Accounts Team
For large-scale facility managers or customers with regional portfolios, Elevated offers a dedicated National Account Team. This specialized group travels to meet customers in person and ensures consistency in service delivery across multiple properties. We currently support national organizations, including healthcare systems, universities and big-box retailers.
Jason Mendiguren
Director of National Accounts
Our Leadership Team
Mike Leidholm
President
Dave Burnett
Chief Financial Officer
Adam Fee
VP of Finance and Strategic Growth
Greg Nagle
VP of Operations
Mark Richardson
VP of People
James Duda
Regional Vice President
Mike West
Regional Vice President
Ben Wehner
Regional Vice President
Jon Hadley
Regional Vice President
Emily Barth
Director of Marketing
Heather Moniz
Controller
Clif Frazier
Director of Field Operations
Sabina Baumgartner
Director of Procurement
Jon Greenwood
Director of Sales
Why Choose Elevated Facility Services
At Elevated Facility Services, we put your needs at the center of our operations. Our approach is straightforward: listen to our customers, understand their needs and deliver reliable service backed by the expertise and resources to support their facilities.
- Safety-First Service: Rigorous training, field oversight and technical support make safety a top focus of our work.
- Responsive, Reliable Service: Our teams resolve issues efficiently and minimize downtime.
- 550+ Technicians Supporting 25,000+ Units: Our team has the scale and field experience to support customers across a wide range of properties and equipment.
- Local Teams, National Resources: Customers work with local service teams backed by broader technical, operational and leadership resources when additional support is needed.
- Experience With Complex Facilities: Our teams understand the demands of high-traffic and mission-critical properties.
What Our Customers Are Saying
Get in Touch With Elevated Facility Services
Whether you need ongoing maintenance, an elevator repair or a modernization partner, our team is ready to help. Reach out to discuss your facility’s needs or find the right local team.