Personalized Service at Every Touchpoint.
Whether you manage a single property or multiple locations, you need a partner you can trust to handle every aspect of elevator maintenance, repair and modernization. With 550+ expert technicians across 57 markets in 21 states, Elevated Facility Services is here to ensure your elevators operate flawlessly. We manage over 25,000 units with a commitment to safety, reliability and your satisfaction so you can focus on providing an exceptional experience for your guests.
Maintenance
We deliver consistent and timely maintenance, testing, and repair for all makes and models of elevators, escalators, moving walks, and accessibility lifts. Our customized approach focuses on keeping your people movers running smoothly, efficiently, and safely. Our top priority is you and your guests.
Maintain Peak Performance
Regular, systematic maintenance is critical to elevator safety and longevity. It helps prevent failures, reduce downtime and keep systems operating as intended.
Flexible Plans
We pride ourselves on being flexible and catering our maintenance plans to fit your needs, not ours. We offer customizable service plans that meet even the most demanding requirements.
Full Maintenance
- Monthly preventive maintenance visits
- Service calls (8am-4:30pm)
- Most repairs covered
- Optional 24/7 callback coverage
- Testing, inspections, and coordination
- Optional 24/7 phone monitoring and dispatching
Standard Maintenance
- Monthly preventive maintenance visits
- Regular time service calls (8am-4:30pm)
- Minor parts replacement covered
- Testing, inspections, and coordination
- Optional 24/7 phone monitoring and dispatching
- Annual inspections can be included or billed separately
Limited Service
- Scheduled equipment survey and lubrication
- Complies with National code
- Optional callback service
- Testing and inspections can be included
- Optional 24/7 phone monitoring and dispatching
Modernization
Our goal is to minimize downtime and maximize the life of your equipment. Our repair technicians are highly trained and have the latest tools and technology to upgrade and repair all makes and models of elevators, escalators, moving walks and accessibility lifts.
serve your building.
We take pride in our product offering:
- Quality workmanship
- Non-proprietary
- Minimal down times
- Simple upgrades to extensive replacements
- Cost savings with open market and non-proprietary technology
- Experienced project management
- Proactive client communication
Repair
Our goal is to minimize downtime and maximize the life of your equipment. Our repair technicians are highly trained and have the latest tools and technology to upgrade and repair all makes and models of elevators, escalators, moving walks and accessibility lifts.
Superior Repair Services
- Trained and experienced technicians readily available
- Same-day response time
- Strong safety and customer satisfaction record
- Quick resolutions to get equipment running at optimum performance
- Vast supplier network for quicker turnaround
- Emergency response teams for critical situations such as catastrophic weather events
serve your building.
Repair Services
- Door lock monitoring
- Hydraulic Cylinder Replacement
- Power Unit Replacement
- Door Equipment Replacement
- Signal Fixture upgrades
- Main Valve replacement
- Custom Cab Interiors
- Elevator Door Replacement
Our Engineering, Performance, & Instructional Center (EPIC)
EPIC’s Mission
Empowering Elevated’s 550+ field technicians across markets nationwide with top-tier training and operational guidance. These core elements supercharge efficiency, cut costs, and elevate customer satisfaction to new heights in the industry.
- Technical Support
- Technician Training
- Board Repair
- MOD Support
- Field HR
- Purchasing
- Fleet Management
- Route Management
- Tools / Uniforms
- Logistics
- Escalator Support
Frequently Asked Questions
What elevator services does Elevated Facility Services provide?
Elevated Facility Services provides elevator maintenance, repair and modernization services. We also support escalators, moving walks and accessibility lifts for a wide range of building types.
How do I know whether I need maintenance, repair or modernization?
It depends on the condition of your equipment and what issue you’re trying to solve. Maintenance is the right fit for ongoing performance and preventive care. Repair is best when something is malfunctioning or out of service. Modernization makes sense when older equipment needs more substantial upgrades to improve reliability, safety or long-term performance. Our highly trained technicians will provide recommendations based on the equipment at your property.
Do you service all elevator makes and models?
Yes. Our technicians service and repair all makes and models of elevators, escalators, moving walks and accessibility lifts.
Can Elevated Facility Services support one property or a multi-location portfolio?
Both. We work with property managers and facility teams responsible for single buildings as well as multi-location portfolios, with service plans tailored to each property’s needs.
Do you offer flexible service plans?
Yes. We offer flexible service options based on your building, equipment and operational needs. Depending on the scope of service, plans can include preventive maintenance visits, service calls, inspections, testing and optional after-hours support.
Do you offer emergency elevator service?
Yes. Emergency response and after-hours support are available based on your service arrangement and building needs. Our team can help you determine the right level of coverage for your property.
What types of buildings do you work with?
Elevated Facility Services supports a wide range of properties, including healthcare facilities, office buildings, commercial residential properties and government and municipal buildings.
How can I find out if you service my area?
Elevated Facility Services supports properties across 57 markets in 21 states. Browse our service areas to find a nearby team, or contact us directly to confirm availability for your building.
Let’s Elevate Your Building Together.
Don’t wait for unexpected breakdowns or costly repairs to sneak up on you. Reach out today to find out how our personalized service plans can help maintain consistent elevator performance, ensuring an uninterrupted experience for your guests and staff.