Service to the Core

For over four decades, Elevated has been a trusted leader in vertical transportation, specializing in elevator maintenance, repair, and modernization. Our commitment to service means that we prioritize the needs of our customers and their elevators, delivering safety and quality every time. Over the past two years, we have invested heavily in our service delivery and safety program to ensure we continue to improve our service and ensure that our teammates, customers, and communities stay safe.

2023 was an especially busy year for us at Elevated. Our field leaders, led by Greg Nagle, VP of Operations, re-branded and re-tooled our technical education and support function—now called Engineering Performance and Instructional Center (EPIC). This provided opportunities for some of our key field leaders to be promoted to lead EPIC. Additionally, we also brought in experienced leaders in the elevator and escalator industry to join our team, and to further empower our field technicians by providing top tier training and operational guidance that is focused on both technical expertise and safety.

At the core of EPIC’s mission is an undying passion for safety and a commitment to leveraging industry best practices and cutting-edge technology. Zero incidents is our safety mission, and for each of our teammates to return home safely every day. Recently, we deployed our new Safety Walk Observation (SWO) program via an easy-to-use app that aligns all of our field teams with critical safety procedures and onsite assessments. We conducted in-person training across the entire organization. We also installed cutting-edge technology in each of our colleagues’ vehicles to ensure safe driving practices. Our SWO program in conjunction with the installation of vehicle dashcams, toolbox talks, best-in-class Personal Protection Equipment, and robust leadership, create a culture of safety first with the absolute priority of getting our teammates home safely every day.

Greg Nagle says it perfectly: “Safety is not a destination, it is a journey. A journey of continuous improvement, vigilance, and learning. It’s about evolving, adapting, and always striving to do better.” Elevated is committed to continuous improvement and striving for perfection for our customers and our great teammates.

An equally important focus of EPIC’s is to provide our customers with best-in-class service through the following channels:

  • Engineering support: Our remote engineers are strategically located in key markets to support our technicians in the field. Our technicians can call our remote engineers for support.
  • Our remote engineers are equipped with Help Lightning, a field enabled tool that provides remote visual guidance to our onsite technicians to help them troubleshoot and resolve more quickly.
  • Training: Our EPIC team provides in-person technical training at job sites and at our learning center in Dallas, Texas. This training focuses on improving our field capabilities on all makes and models of elevators and escalators.

“At our core, we believe that exceptional service delivery isn’t just a priority, it is our heartbeat.” says CEO Matt Biskaduros. At Elevated, it is our unwavering commitment that fuels our company’s success and builds lasting relationships with our customers.